General Studio Information
Studio Appointments
All Studio services are by appointment and subject to availability. Services 60 minutes or longer require a credit card (MC/VISA) to reserve the appointment.
Check-in Policy
Please help us by being on time for your appointment.
We suggest you check in at the Studio reception desk at least 15 minutes prior to your first scheduled appointment. Our scheduling is designed to permit the maximum time needed for your service. Unfortunately, late arrivals will result in cancellation or reduced service/treatment time.
Full payment will still be required.
Cancellation Policy
As a courtesy to our other guests and service providers, if you need to cancel an appointment, please provide at least 24 hours notice. If less than 24 hours notice is given on Credit Card / Gift Certificate appointments, the value of the Certificate will be automatically reduced and the Credit Card (held) will be charged according to the service(s) missed. If no notice is given and the appointment is not kept, the Gift Certificate will be declared void. No refunds.
Retail Purchases
Only Un-opened, un-used retail items may be returned for full refund, within 14 days of the original purchase date when accompanied by Original receipt.
Gratuities
Gratuities are not included in service prices. Leaving gratuities are at the discretion of our guests, and are greatly appreciated.
FINE PRINT
Gold (N) Ticket, [GNT], Terms and Conditions:
General Studio Policy Applies By Appointment only
24 hour cancellation required, or [GNT] is void
One service per visit, per client
Must be used in full, cannot be shared
One time use per service type
[GNT] has no cash value
Not valid for cash back
Taxes and gratuity excluded
Merchant is not responsible for lost or stolen [GNT]
May not be combined with any other offer, promotion, or special
[GNT] are transferrable
Void to the extent prohibited by law
[GNT] may not be duplicated, sold or traded, unless permitted by Merchant
Attempts to redeem [GNT] inconsistent with its Terms and Conditions may render the [GNT] void